Faq
ASKED QUESTIONS FAQS.
Find answers to common questions about our services, processes, and policies at StitchWave Embroidery. Our FAQs cover everything from design customization to order timelines, ensuring you have all the information you need. If you have any other questions, feel free to contact us!
Which file will you give while delivering the order?
What form of artwork do you give?
How do I know if my artwork is ok?
Yes! If your artwork is OK so we will process your order and send the invoice. Otherwise, we will contact you via your email.
What is the turnaround time in your company?
How can I pay for my order?
Do you accept vector format artwork?
Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, ect. If you send us in CorelDraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first.
How would I know if my digitized file is ready?
Yes, you can ask by connecting your customer panel Chat box OR our Email address: (Support@theartisticembroider.com) (Info@theartisticembroider.com) (theartisticembroider@gmail.com) By the way, your design will arrive on time.
When I send out the order, what kind of information do I need to send?
The most important ones are 1.Design name, 2.Size in width or height (cm. or inch.) you may inform us only one side as the other side obviously will go proportionate, 3.Fabric to embroiderer and 4. When do you need the digitized design to be sent back?
Do you keep backups of clients’ data for custom digitizing and vectors?
How do I get a Quote?
We need the same information to quote a design as we do when you place an order.
What’s your direct email address?
What software do you use for embroidery digitizing?
We use Wilcom Embroidery Studio Elements 3, E1 E2 V9 for embroidery digitizing purposes.
How do you ensure quality?
Any Questions? Ask Us!!
Give Us A Chance To Prove It!
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Benefits & What We do?
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